Troubleshooting and repairs

Abbey Communications computer and network support can be offered on an as-needed (ad-hoc) basis or arranged as a service level agreement. We adopt a priority philosophy when addressing calls made from users when problems arise.

When a user makes a call, the problem is documented and diagnosed for its severity (e.g. If the problem affects 1 user, or if it affects 10 users). Our technicians will respond immediately to high severity problems.

As well as repairing problems we will train users to avoid the likelihood of future problems when possible.